Initiative falls in line with efforts to support leadership in smart transformation
UAE, July 17, 2016 – In line with the active efforts towards smart transformation, Dubai Courts recently launched the ‘Smart Q Ticketing’ service within the updated version of Nibras, the Middle East’s first-of-its-kind smart app with the capacity to host an integrated portfolio of smart services that are specifically designed to support the national efforts to reduce the number of clients in government centers by 80 per cent by 2018. Now, Dubai Courts customers can access the latest innovative services through the updated Nibras, such as Service Appointment Booking via Q-System and Attendance Smart Notice Receipt. Nibras is available for download through Apple Store and Google Play.
H.E. Tarish Eid Al Mansouri, Director-General of Dubai Courts, said: “Dubai Courts is steadfast on the path drawn by H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, for the Government of Dubai in not only addressing but also leading technical development to reach the number one ranking worldwide. Smart transformation was and still is at the forefront of Dubai Courts’ strategic priorities, having made proactive achievements in the innovation of smart and integrated services which have had the utmost impact in facilitating, accelerating and streamlining legal transactions while also raising the bar on performance index and achieving the highest levels of customer satisfaction and happiness.”
“We follow an ambitious vision which encourages the adoption of innovation as a corporate culture to achieve smart transformation which is an essential pillar of the objectives of Dubai Plan 2021 to build a smart, creative and proactive government that can innovate effective solutions to make people happy and ensure the welfare of the community. We are confident about the new smart services being provided through the updated Nibras app. This app has proved to be a key element in promoting our efficiency in customer service and supporting our efforts to achieve 80 per cent reduction in the number of visiting clients by 2018, in line with the wise directives of the UAE leadership. We look forward to continue this journey of excellence in smart transformation, as part of our aspirations to enhance the quality, effectiveness and efficiency of the legal and judicial work to ultimately become ‘a pioneering and internationally distinguished court’”, Al Mansouri added.
The ‘Smart Q Ticketing’ service is game-changer in facilitating procedures and saving time and effort for the completion of legal and judicial transactions. It allows customers across all Dubai Courts service centers to obtain q-tickets for their desired services and then save the ticket number on the smart app. Users can know the number of waiting persons for every service, in addition to identifying and calculating the waiting time, as well as choose their preferred center to submit their application and get the service, in a manner that ensures ultimate satisfaction and happiness.