March 21 2016, 13.20 PM IST || Pocket News Alert
Mumbai, March 21, 2016: Mumbai’s Chhatrapati Shivaji International Airport (CSIA) has been voted as the Best Airport in India and Central Asia at the Skytrax World Airport Awards held at the Passenger Terminal EXPO in Cologne, Germany on March 16, 2016. Attended by CEOs, Presidents and Senior Management of airports from around the world, the prestigious awards ceremony recognised product and service quality in the world airport industry and provided further testimony to CSIA’s continued excellence in customer service. The results reflect the world’s best-in-class airports, as appraised by the passengers themselves in an online survey.
The Skytrax World Airport Award is the latest feather in CSIA’s cap, which already won several prestigious awards over the past two years for its structure, design and world-class facilities and services.
In February this year, CSIA was rated as the Best Airport in the World in the 25-40 million passengers per year category by Airports Council International (ACI) in the Airport Service Quality (ASQ) Awards for the year 2015.
About the World Airport Awards: The Skytrax World Airport Awards are the most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey. The Awards are based on 13.25 million airport survey questionnaires completed by 106 different nationalities of airline customers during the survey period. The survey operated from June 2015 to February 2016, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.
About GVK MIAL: GVK Mumbai International Airport Pvt. Ltd. (MIAL) is a Public Private Partnership joint venture between a GVK-led consortium and the Airports Authority of India (AAI). GVK MIAL was awarded the mandate for operating and modernizing Chhatrapati Shivaji International Airport, Mumbai (CSIA). Through this transformational initiative, GVK MIAL aims to make CSIA one of the world’s best airports, which consistently delights customers besides being the pride of Mumbai. The new integrated Terminal 2 at CSIA enhances the airport’s capacity to service 40 million passengers and one million tons of cargo annually. Terminal 2 resonates the cultural richness and legacy of India through a seamless amalgamation of architecture, design and Jaya He -the largest public-space programme for art that spans the terminal.
